Business / Professional Work Experience

Managing Member                     Top Virtual Staffing Solutions - Online                                                                2019 - Present

• Founded and build a virtual employment agency for organizations, busy individuals, socially isolated people, students, schools and universities to provide virtual staffing, closed captioning, transcribing, and tutoring services as well as training sessions to be sold using Thinkific
• Coordinate with multiple virtual assistants and staff members in relation to office management, programming, and customer service representative positions and many more on how we can help US and UK based organizations with their staffing needs
• Facilitate Strength Through Stress and Life and Learner Success online classes as well as fun online activities such as Workout Buddy and Videoke Happy Hour
• Receive training on CSS, HTML, Javascript languages and prepare for Azure 900 and CompTIA A+
• Organize, invite, host, and edit multiple educational and informational Virtual Town Hall sessions with various speakers such as political figures, health and wellness professionals, business leaders, and much more
• Establish Referral Program with BairesDev
  

Managing Member                        AAA Physical Therapy, LLC - Columbia, MD                                                          2012 - 2020

Certified Personal Trainer / Honorary Member                                                                                                  2020 - Present

• Served as Marketing Manager and able to increase revenue from inception to over $45,000 a month with constant referrals from multiple medical institutions, private doctors, auto accident and work injury lawyers and other sources which have garnered multiple awards from Honorable Mention for Best of Howard County, Expertise, OpenCare, Top Rated Local, and Yelp
• Organized, promoted, facilitated, and evaluated well-attended health and wellness fairs and evidence-based programs at senior apartment living, senior centers, community centers, martial arts studios, and at the clinic such as dealing with back pain, pain management, Age-Friendly in Howard County, Special Olympics, Recovery Oriented Systems of Care, NAACP events for MLK 5K and Junteenth 5K, and Stepping On program
• Collaborated, established, maintained, and grew important ties with community leaders, business entities, and other prominent organizations such as LHIC, Howard County Office of Aging, SHRM-HOCO, KOC, and COGS by hosting a series of RoundTable sessions, Bean Bag Banter, and podcasts (Collaboration Mindset for Health and Wellness) recorded at HCC with prominent guests such as Doctors, Lawyers, Political and Government Leaders, and much more
• Created, developed, organized, promoted health and wellness and professional development programs by providing in-house yoga, belly-dance, tai-chi, and zumba classes, stress management, personal training, and much more
• Managed, published, maintained, promoted, and grew various social media platforms such as Facebook, Twitter, Blogger, Instagram, Google Plus, LinkedIn, Meetup, Eventbrite, YouTube, etc. and contribute to the design and content of the website AAAPhysicalTherapy.com (ranked on the first page for numerous search keywords on search engines primarily Google, Bing, and much more)
• Prioritized and delivered on multiple projects and tasks switching multiple roles from marketing, accounting, HIPAA, and other administrative and HR functions including payroll in order to carry out the mission and vision of the practice
• Screened, hired, trained, and developed physical therapists, PT technicians, front desk, virtual assistants, billers, and volunteers to provide the best personalized physical therapy possible
• Facilitated, recorded, and published video and written patient testimonials in various media outlets
• Measured and documented biometric measurements and body mass index
• Created and implemented screening questionnaires
• Chose, learned, and trained utilizing the best electronic health records and phone system (RingCentral) that we need for the practice online and face-to-face as well as other software systems such as LastPass
• Maintained, solved, and serviced office, technology, HVAC, and bathroom equipment
• Assisted with the transition of telehealth physical therapy services amidst Covid19 through multiple online systems such as Zoom and Loom and the safety of therapists, staff, patients, and the community in establishing steps on how to get
• Organized, facilitated, and evaluated a successful Grand Opening, Health and Wellness, and Ice Cream Social events with politicians, medical doctors, and community members
• Credentialed and maintained credentialing for PT licensure and multiple insurance plans such as Medicare/Medicaid, Aetna, CareFirst, Maryland Physician's Care, United Health Group, etc.
• Developed, trained, and evaluated various systematic processes in marketing, business, HR, and other functions and roles to be able to be an honorary member
  

Child Care Worker                         P.O.W.E.R. House Youth Facility - Chandler, AZ                                                              2008

• Facilitated life-skills management to children ages 10-19 while serving as mentor and guide
• Intervened with mental health crisis and drug addiction
• Assisted in program development, evaluation, and facilitation of life-skills management and rehabilitation services for at-risk youth

Assistant Coach (Men's & Women's) Basketball                      MCC - Maricopa County, AZ                                   2006 - 2008

• Tutored student-athletes with their academics and monitored scholastic records to assure their academic eligibility to graduate from the program
• Facilitated team-building activities using psychological skills training and provided players with positive written feedback regarding basketball performance
• Scouted future opponents, prepared and facilitated practice sessions for team and individual improvement, and recorded and kept statistics during games

Fraud Analyst II                             Bank of America - Phoenix, AZ                                                                                     2004 - 2007

• Trained newcomers and other colleagues on the computer systems that were used to determine basis and benchmark for decision-making regarding fraud claims
• Garnered the following recognitions: Best Evaluator and Best Speaker for Toastmasters, 2nd Quarter Higher Standards Award for 2005, Five Spirit Awards

Tutorial Assistant                          Amerischools - Phoenix, AZ                                                                                           2003 - 2004

• Prepared and facilitated AIMS testing for approximately 90 students from grades 2-6
• Assisted underrepresented students (ages 6-13) who had difficulties in coping with required subjects by facilitating innovative ways for students to learn more efficiently under the "No Child Left Behind Act"
• Presented more challenging subject matter for a diverse group of children advanced in their studies

Sport Psychology Consultant                 Philippine Sports Commission - Manila, Philippines                                   2002 - 2003

• Prepared, delivered, and evaluated Psychological Skills Training to Philippine national athletes (water polo, rowing, and baseball) to enable them psychologically and socio-emotionally in life and especially in competition such as Attention Control Training, Arousal Regulation, Goal Setting, Guided Imagery / Visualization, Positive Self-Talk, Team-Building Activities
• Administered, scored, encoded, and evaluated individual and team psychological assessments (Myers-Briggs Type Indicator or MBTI and Competitive State Anxiety Inventory-2 or CSAI-2) before competition in major events like the Asian Games to provide and identify individual and team psychological profiles, measure athletes' anxiety levels, and to identify and improve athletes' ways of coping from anxiety
  
• Improved cohesion and communication skills of different teams in various sporting events
• Identified and established individual and team goals using team-building exercises
• Discussed the use and effectiveness of Psychological Skills Training, such as visualization and relaxation techniques, with 400 graduating Physical Education students

Program Consultant for a Preschool          Little Archer's Preschool - Makati, Philippines                                                      2002

• Provided educational framework and pedagogy using Gardner's Multiple Intelligence
• Assisted with administrative work to set up the school

Coordinator                                                     Nomura Research - Makati, Philippines                                                                 2002

• Supervised, managed and hired a six-person interview and research team to gather 150 customer responses for a marketing firm in the car business
• Controlled and managed budget
• Maintained and assured validity and consistency of data gathered

Marketing Coordinator                                                  Kaplan - Quezon City, Philippines                                                          1999

• Establish relationships with other organizations to get clients
• Share various Kaplan educational resources to participants